Privacy Policy | Clerkcat

1. Introduction

Clerkcat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visitor management software and related services (the "Service").

2. Information We Collect

We collect information in the following ways:

Account Information

When you register for an account, we collect your name, email address, organization name, and password. We may also collect billing information if you subscribe to a paid plan.

Visitor Data

Organizations using our Service collect visitor information through kiosks, which may include names, email addresses, phone numbers, photos, signatures, and any custom fields configured by the organization.

Usage Data

We automatically collect information about how you interact with the Service, including IP addresses, browser type, pages visited, and timestamps.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve the Service
To process transactions and send related information
To send administrative notifications and updates
To respond to your comments, questions, and support requests
To monitor and analyze usage patterns and trends
To detect, prevent, and address technical issues and security threats

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Data is stored on secure servers and encrypted in transit using TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating the Service
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Organizations control the retention of visitor data and can delete it at any time. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and receive a copy of your data
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us provide a better user experience and analyze how the Service is used. You can control cookies through your browser settings, but disabling them may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].